Outsourced Support and Virtual Staffing for Digital Business

benefits of BPO

Significant, immediate benefits can be achieved through outsourcing technical services.

Reduce Compensation Costs by 80-90%.

ExDigita’s technical professionals typically cost 80-90% less than equivalent staff in markets like the US, CA, EU, and AU on a total annual expense basis. This 80% in typical savings doesn’t include recruitment, relocation, management, or training expenses. So actual total savings are likely to be more.

Increase Competitiveness

Let your competitors bid for high-priced local market tech talent while you get equivalent work done at cost savings of 80% or more, while also saving on rent (fewer on-site employees), IT equipment and other expenses that increase with on-site head count.

The huge savings achieved through outsourcing technical work can be invested into other areas that grow your business, such as marketing, R&D, sales staff, etc. Saving on technical work can help your company grow top line revenues.

Focus on Core Competencies

Using outsourced technical staff often enables companies to focus on their core competencies.

Flexibility

Technology changes quickly, and your technical staffing needs can also change quickly. Outsourcing technical work helps convert fixed costs into variable costs. Pay for what you need, when you need it. Avoid the expense, potential legal risks, and bad PR of layoffs and downsizing.

Enable Smaller Businesses to Compete with Larger Competitors

Most smaller businesses can’t afford to compete with larger competitors using the same staffing strategies and tactics. Smaller businesses need to work smarter and get more out of their relatively limited budget. Outsourcing helps small companies be more competitive by giving them access to technology staff and expertise that they might otherwise not be able to afford. It might not be practical for a smaller company to hire a full-time Affiliate Marketer or AdOps professional. But it might make a lot of sense for them to engage such a person for a certain number of hours per month via outsourcing.

Is your company interested in realizing the benefits listed above?

Philippine Business Process Outsourcing

  • Philippines is the top call center BPO provider in the world.
  • Revenues for the Philippine IT-BPO sector were flat in 2020 vs. 2019, with US$26.2 billion revenue – decent performance considering the global economic dislocation caused by the COVID-19 pandemic.
  • Philippines is ranked 27th in English proficiency globally, while India is ranked 50th.
  • 97% literacy rate in Philippines vs. 74% in India.
  • Many clients prefer the neutral accent of Philippine staff.
  • Large, well-educated labor pool and competitive labor rates.
  • Nearly three times more English-speaking BPO agents in PH vs. India.
  • Filipino people have a cultural affinity to the United States.
  • Educational, legal and business systems based on U.S. model.
  • More secure and stable telecommunications infrastructure than India.

 

Major Global Corporations Outsourcing to Philippines

  • Accenture
  • Adobe Systems
  • AOL
  • ATT Wireless
  • Bell South
  • Cisco
  • Citigroup
  • Dell Computer
  • DuPont
  • EDS
  • Washington Mutual
  • Expedia
  • Fujitsu
  • GE
  • GE Capital
  • Hewlett Packard
  • HSBC
  • IBM
  • Intel
  • Intuit
  • JPMorgan Chase
  • Lexmark
  • Facebook
  • Microsoft
  • Motorola
  • NEC
  • Oracle
  • Procter & Gamble
  • Sallie Mae
  • Schlumberger
  • Siemens AG
  • Sprint
  • Unilever