Philippine Business Process Outsourcing

  • Philippines is the top call center BPO provider in the world.
  • Revenues for the Philippine IT-BPO sector were flat in 2020 vs. 2019, with US$26.2 billion revenue – decent performance considering the global economic dislocation caused by the COVID-19 pandemic.
  • Philippines is ranked 18th in English proficiency globally, while India is ranked 48th.
  • 98% literacy rate in Philippines vs. 74% in India.
  • Many clients prefer the neutral accent of Philippine staff.
  • Large, well-educated labor pool and competitive labor rates.
  • Nearly three times more English-speaking BPO agents in PH vs. India.
  • Filipino people have a cultural affinity to the United States.
  • Educational, legal and business systems based on U.S. model.
  • More secure and stable telecommunications infrastructure than India.

 

Major Global Corporations Outsourcing to Philippines

  • Accenture
  • Adobe Systems
  • AOL
  • ATT Wireless
  • Bell South
  • Cisco
  • Citigroup
  • Dell Computer
  • DuPont
  • EDS
  • Washington Mutual
  • Expedia
  • Fujitsu
  • GE
  • GE Capital
  • Hewlett Packard
  • HSBC
  • IBM
  • Intel
  • Intuit
  • JPMorgan Chase
  • Lexmark
  • Facebook
  • Microsoft
  • Motorola
  • NEC
  • Oracle
  • Procter & Gamble
  • Sallie Mae
  • Schlumberger
  • Siemens AG
  • Sprint
  • Unilever