Q: Frankly, we are concerned if we could adequately and effectively manage someone located thousands of miles away from our office.
A: Your employees probably already work in different locations and possibly even in various time zones. It’s no different working with virtual staff supplied by ExDigita.
Q: How can a virtual staff member located in another country effectively communicate and collaborate with team members, and how can they be properly supervised?
A: Employees and contractors in most companies communicate among themselves and with internal and external customers digitally more often than in face-to-face meetings – especially in the “new normal” caused by the COVID-19 pandemic. There isn’t a significant difference doing an IM chat or video call with someone in the next office or in an office in another location.
Q: What assurances do we have regarding the quality of ExDigita’s services? What if we’re not satisfied with the quality of ExDigita’s services? We don’t want to make a major commitment without first being able to evaluate the quality of work.
A: We can talk about the experience of our management team, their various successes managing technical projects, etc. But we fully understand that, ultimately, what you care about is getting high-quality work done, on time, with the cost savings we promise, and with no hassles. Just give us some test tasks or a small project to see if our work satisfies your needs. Also, our agreements have client-friendly terms and easy “out clauses”. We keep clients for many years by providing great service at low costs, not by tying them up with strict contracts.
Q: Can’t we save even more money hiring freelancers in PH or elsewhere directly?
What value does ExDigita add?
It might be instructive to consider some of the many important differences between using freelancers and using outsourced services. We have summarized some of these differences in the table below.
Some companies are very surprised when they experience the differences between managed virtual staff or outsourced services and using freelancers. For example, in some countries it is common for freelancers to use pirated software, and to work in Internet cafes or on home computers shared by many family members and neighbors. Security of client data may be lax or nonexistent, and confidentiality of client data may be compromised. Viruses, Trojans, and other security threats are very common.
Freelancers can often require a significant amount of time for someone to manage them. ExDigita saves clients much valuable management time in several ways. Firstly, our digital marketing virtual staff are experienced, well-trained, highly-competent, and dependable, requiring relatively little time from clients to manage them. Secondly, every one of our virtual staff is managed by a member of our senior management team, responsible for client satisfaction. Clients have open access to these senior managers. Thirdly, we have an option whereby clients engaging teams of several virtual staff may opt to engage an ExDigita team leader to manage all of their ExDigita virtual staff. And for clients with needs that are more ad hoc or periodic rather than for fulltime virtual staff, we offer outsourced services to meet such needs, with all such services managed by one of our senior managers.